The remote admin backbone for your practice.

Lower cost per seat. Higher patient throughput. No hiring drama.

• Cost cut without cutting service. A VMA typically runs 40-60% below a comparable in-office role, with no benefits load, no desk, no equipment.
• Revenue captured, not left on the phone. Answered calls become booked appointments. Confirmed appointments cut no-show rate. Both are net-new revenue.
• Hiring risk removed. Recruit, train, cover, replace, repeat. That cycle stops. We manage the seat.
• Providers stay clinical. Prior auths, referral chasing, and portal work leave the physician's plate. Chair time goes up.
• Compliance handled. BAA in place, HIPAA-bound, secure device access. Audit trails, not a shrug.
• Scale without a build-out. Growing a location or a service line doesn't mean leasing more desk. Add coverage in a week.

A teammate you can rely on. Backlogs cleared. Your job made doable.

• The phones get answered. Every call, in your voice, in your workflow. No triage backlog at 5pm.
• Prior auth queue worked daily. Requests submitted the day they hit the queue, followed up until approval, tracked to expiration.
• Referrals coordinated end-to-end. Incoming referrals scheduled the same day, outgoing referrals tracked until the appointment is on the books.
• Records requests never queue. Documents indexed to the right chart the day they arrive. Faxes, portal messages, external records: kept current.
• Coverage that flexes. Lunch cover, after-hours triage, overflow days, PTO backup. You define the schedule, we staff it.
• One point of contact. Your VMA has a name, a Slack/Teams channel, and a shift. Not a ticket queue.

1. Patient Communication

Inbound calls, messages, appointment scheduling and reminders. Phone, email, and patient portal. Non-clinical messages relayed to the right staff.

2. Appointment & Calendar

Provider calendars, new-patient scheduling, follow-ups, cancellations, no-shows. Multi-provider coordination when needed.

3. Insurance & Eligibility

Eligibility and benefits verification, copay / deductible / coinsurance confirmation, in-network status, referral and auth flags documented.

4. Prior Authorization Support

Initiate requests, collect clinical documentation, submit through payer portals, track status, follow up, and update the practice.

5. Patient Registration

New-patient registration, demographics, insurance capture, contact verification, forms and consents completed before the visit.

6. Medical Records & Documentation

EHR maintenance, document uploads, records requests to outside providers, scanning and indexing, routing to the right department.

7. Referral Management

Incoming and outgoing referrals, requirement verification, coordination with specialists, tracking, and full referral documentation.

8. Prescription Support

Administrative routing of refill requests per your protocol, pharmacy coordination on non-clinical issues, tracking pending requests. No clinical decisions.

9. Billing Support

Billing information collection, insurance verification, claim-related admin, patient balance follow-up, payment inquiries routed to billing.

10. Patient Follow-Up

Appointment follow-ups, referral follow-ups, missing paperwork chases, approved post-visit administrative check-ins.

11. EHR / EMR Management

Data entry, patient message triage, document uploads, payer and provider portal navigation. HIPAA compliance is table stakes.

12. Front Desk & Practice Admin

Full remote front desk: calls, scheduling, registration, reminders, referrals. Plus daily appointment lists, reports, admin email, and cross-department coordination.